Cancellation policy
Pre-Order Policy
Last updated: 2 November 2025
We currently offer pre-orders for upcoming or out-of-stock TCG products. We do not offer subscriptions or “try before you buy.”
Pre-Orders (charged at purchase)
Payment timing
Pre-orders are charged in full at checkout (including Afterpay).
Cancellation window (before fulfilment)
You may cancel a pre-order at any time before your order is marked fulfilled/ready to ship for a full refund to your original payment method.
After fulfilment / dispatch
Once a pre-order has been fulfilled/dispatched, our standard Return & Refund Policy applies.
Release dates & delays
Release dates are estimates provided by suppliers and may change. If dates change or supply is delayed or reduced, we’ll email an update.
Before fulfilment, you may choose to:
- keep the order,
- request a swap (where available) or store credit, or
- cancel for a full refund.
Allocations & quantity limits
If supplier allocations reduce the stock we receive and we cannot supply your full order, we will contact you. Depending on availability and your preference, we may:
- partially fulfil what we receive (if you agree), and refund the unavailable items in full, or
- cancel and refund the unavailable items (or the whole order, where applicable).
Bundles / cases
Some bundle or case pre-orders are linked and may need to be cancelled in full (no partial line cancellations). If this applies, we will advise you before processing the cancellation.
Pricing
Your pre-order price is locked at checkout. Later promotions or discounts do not apply retroactively.
Payments made with Afterpay
Approved cancellations/refunds for pre-orders paid with Afterpay are returned via Afterpay. Afterpay adjusts your instalment schedule in accordance with their terms.
How to cancel a pre-order
Reply to your order confirmation email, or contact support@mythicdecktcg.co.nz with:
- your order number, and
- “Cancel Pre-Order” in the subject line.