Effective Date: 16 August, 2024
CONTACT INFORMATION
Business Name: MythicDeck TCG Limited
Email: support@mythicdecktcg.co.nz
Phone: (021) 230 6513
NZBN: 9429051896966
Customer Service: Monday to Friday between 9:00 am to 5:00 pm
Purpose of Contact
Our customer service team is available to assist with:
- Order inquiries (tracking, status, modifications)
- Detailed product information and personalized recommendations
- Addressing and resolving complaints and feedback
- Guidance on returns and exchanges
Preferred Methods of Contact
- Immediate Concerns: Call us at (021) 230 6513 for prompt assistance.
- Order Inquiries and Feedback: Email us at support@mythicdecktcg.co.nz or use our contact form for queries related to orders or to provide feedback. We aim to respond within one business day.
Most Common Questions
We have created a page to quickly answer the questions we receive daily: FAQ
Privacy and Data Processing
We prioritize your privacy. All personal data shared with our customer service will be handled following GDPR guidelines and our Privacy Policy
Terms of Service
Interacting with our customer service implies acceptance of our Terms of Service
Customer Service Commitment
We pledge to offer timely, courteous, and effective service to ensure your satisfaction.
Limitations
While we strive to address all concerns in-house, some issues may necessitate referral to external partners (e.g., shipping concerns).
Policy Updates
This contact policy may be revised to reflect changes in our services, with significant updates communicated through email or website notices.