Holiday Notice: Orders placed between 2 July and 17 August 2026 will be dispatched from 18 August 2026.

Return & Refund

Return Policy

Effective Date: 06 February 2026

Key Information

  • Return Period: 14 days from the date of delivery
  • Restocking Fee: None
  • Refund Time: Within 10 business days after we receive and inspect your return
  • Shipping Costs for Returns: Paid by the customer unless the item is defective or the return is due to our error
  • Refund Method: Refunds are issued to the original payment method used at checkout (including Afterpay; see Afterpay refunds below)

Return Policy Based on Delivery Date

Our return period begins on the day the item is delivered. If delays occur during transit that extend beyond the 14-day return period, we will accommodate returns on a case-by-case basis.

Important Notes (Sealed Products & Collectibles)

  • For trading card game (TCG) products, we may be unable to accept returns for sealed items that have been opened, or items that are not returned in original, unused condition, unless the item is faulty or the return is due to our error.
  • If your order arrives damaged, please do not open sealed products and contact us immediately with photos (see “Damaged on Arrival”).

Circumstances for Return

Order Cancellation

  • Before Shipping: Contact customer support at support@mythicdecktcg.co.nz to cancel your order and receive a full refund to the original payment method.
  • After Shipping: If the order has already shipped, please follow the return process below once the parcel is delivered.

Damaged on Arrival

  • Inspection: Check your items upon delivery.
  • Reporting: If items are damaged, do not open sealed products and contact us immediately. Provide a description and photos of the damage (including packaging where possible).
  • Resolution: We will arrange a return, replacement, or refund based on your preference.

Manufacturing Defects or Warranty Claims

  • Defects: If there is a defect or the item breaks within the warranty period, contact our support team.
  • Resolution: We will assist with repair, replacement, or refund as per the warranty terms.

Change of Mind

  • Eligibility: Return the product within 14 days of delivery in its original, unused condition, including all tags and packaging.
  • Process: Contact customer support to initiate the return.
  • Condition of Return: Returned items must be received in a resalable condition. If a returned item shows signs of use, opening, tampering, missing components, or damage not caused in transit, we may decline the return or adjust the refund accordingly.

Exchanges

  • Process: Follow the same steps as a "change of mind" return. After the return is processed, place a new order for the desired item.

Wrong Product Received

  • Reporting: Notify us immediately if you receive the wrong product.
  • Resolution: We will arrange for the incorrect item to be returned and ship the correct product at no cost to you.

International Returns (Including USA)

  • We ship from New Zealand. International customers are responsible for ensuring returns comply with their local laws and carrier requirements.
  • Return shipping costs are the responsibility of the customer for change-of-mind returns.
  • Any customs duties, taxes, brokerage fees, or return-to-sender fees incurred on international returns may be deducted from your refund (or may need to be paid before your return can be processed), unless the return is due to our error or the item is defective.
  • If a parcel is refused or not collected due to unpaid duties/taxes or incorrect delivery information, any return shipping/handling fees charged to us may be deducted from the refund.

How to Initiate a Return

Contact Us: Email support@mythicdecktcg.co.nz with your order number and reason for return.

Authorization: Our team will provide a return authorization and instructions.

Packaging: Ensure the item is in its original condition with all packaging and tags intact.

Documents: Include the return authorization and any relevant supporting documents (e.g., photos of damage or defects).

Refund Information

Processing Time

Approved refunds will be processed within 10 business days after we receive and inspect the returned item. Time for funds to appear in your account depends on your bank or payment provider.

Confirmation

You will receive an email confirmation once your refund is processed, detailing the amount and payment method.

Refunds for orders paid with Afterpay

  • Full refunds: Remaining instalments are cancelled, and any amounts already paid are returned to your card used with Afterpay.
  • Partial refunds: Afterpay adjusts your payment schedule starting from the final instalment backwards; this may reduce or cancel upcoming instalments and/or return any overpayment to your card.
  • Exchanges / price differences: If an exchange results in a lower price, the difference is processed as a partial refund via Afterpay. If higher, we may request payment of the difference using an accepted method.
  • Note: After we issue a refund, it can take up to 10 business days for card funds to appear depending on your bank; Afterpay’s systems update your instalments and any card refund accordingly.

Delayed Refunds

If you do not receive your refund within the expected timeframe, check with your bank or card provider. If unresolved, contact us at support@mythicdecktcg.co.nz for assistance.

Lost Refunds

If a refund is confirmed lost after investigation, we will issue a replacement refund immediately and keep you updated throughout the process.

Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws.

  • New Zealand: Consumers may have rights under the Consumer Guarantees Act and Fair Trading Act.
  • Australia: Consumers may have rights under the Australian Consumer Law.
    Customers in other countries (including the USA) may have rights under their local laws. This policy is designed to align with applicable legal standards and provide a clear process for returns and remedies for faulty products.

Contact Information

Business Name: MythicDeck TCG Limited

Email: support@mythicdecktcg.co.nz

Contact Form: https://mythicdecktcg.co.nz/pages/contact

Phone: (021) 230 6513

Customer Service Hours: Monday to Friday, 9:00 am to 5:00 pm
Back to top